Celebrating long term work anniversaries seem to be happening a lot lately. O & S and TC & Co's. association started in1994. Back then the technology was altogether different and in some ways, very much the same...go figure. Back then all the VoIP voicing was done onsite via a telephone hand-piece and physically coding and assigning the prompts to record and playback. When we went back this month to re-voice the new system, we still had to do it On-Site.
However the Day, Evening and Special greetings, menus and sub-menus were able to be done via prerecorded wave files from a professional studio. There was a bit of a learning curve on this one regarding the sample rate with these newer "advanced" systems. We had a similar case in Atlanta we kept referencing. We were told verbatim that these advanced systems require very small wave files Kilobytes not Megabytes. (8k X 8 bit) to be precise. We were also steered towards this new app software to record the files. And guess what? Really crappy sound. But wait - didn't we see somewhere within the support pages that 16 bit was also acceptable. Let's try one and see if the Phone Co. accepts it. Yep! It worked and sounded 100 % more fidelious...and no one complained.
We're happy and honored to be a part of Oxford & Simpson's next 25 years. We know all too well that a good deal has gone into getting folks to call a company. That first impression has to continue supporting the entire company image far into the future. We're grateful to be included...I'll tell ya, we're grateful to be anywhere...ya know what I mean! For-a-listen -
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